Telephone Systems

Professional calls, made simple.

Sound Professional

Smarter call routing, on-hold messages and clean call handling.

Never Miss Calls

Voicemail, forwarding and mobile fallback options. Prevents lost calls.

Scale Easily

Add extensions, users and phones without rebuilding the whole system.

What you get with Bourne VoIP

VoIP isn't just "phones over the internet". A good setup is designed: call flows, departments, failover behaviour, and user experience. All configured around how you work.

Generally lower cost calls.
Expandable system with inter-office extension dialling.
Resilient platform with minimal downtime.
Number porting planned and managed.
Pre-configured "plug & go" phones where required.

We configure it properly.

The goal is for callers to reach the right person quickly; allowing your team to respond from anywhere. And prevent system changes becoming a project.

Departments, ring groups, hunt lists, and schedules.
Voicemail and call forwarding rules.
Professional recordings (IVR/on-hold/voicemail).
Advice to ensure broadband/network is VoIP-ready.

Tip: if internet reliability is part of the problem, you can pair a new VoIP system with our own broadband, staying under our one support line.

Hosted VoIP features

Feature-rich calling for small, medium, and large businesses.
Configured to your requirements.

Hunt Lists

Group phones by team/department for smarter routing.

On-Hold Music

Music or messages while callers wait.

Central Phone Book

Manage your company phone book online and push to all phones.

Call Recording

Record on-demand or automatically for inbound/outbound calls.

Voicemail-to-Email

Messages delivered to your inbox when away from your desk.

Professional Recordings

Optional IVR/voicemail/on-hold recordings for polish.

Example Call Flow

A simple, effective structure that helps customers reach the right person, and keep calls covered when someone's busy.

Incoming Call

Customer rings your main number.

Greeting & Options

A custom greeting and menu, using either pre-recorded or AI-generated voice lines.

Ring Group

Calls ring the correct team either together or in order.

Failover

If unreachable, voicemail, mobile follow-me, or another team.

Make it fit your business

We'll tailor routing, hours, and coverage so customers aren't bouncing between people or hitting a dead end.

Out-of-hours rules.
Holiday schedules.
Priority routing for key callers.
Multi-site routing under one number.

Switching isn't hard

The only long part is the number transfer, which isn't difficult, but can take a few weeks due to your provider. We plan this accordingly so that you don't lose calls during the changeover.

1) Quick Scoping Call

Users, sites, phone numbers, call handling and any must-have features.
2) Porting Plan

We schedule and manage the transfer from your current provider.
3) Configure & Test

Call flows, hunt groups, voicemail, recordings, failover rules.
4) Deploy

Pre-configured phones and user onboarding.
5) Cutover & Support

Clean switch, and tweaks handled quickly if and when needed.

FAQ

What is a VoIP telephone system?

A VoIP system uses your internet connection to make and recieve business calls instead of traditional phone lines. This allows for advanced features at a lower cost.

Can I keep my current phone numbers?

Yes, we can port your existing business numbers over when we switch you to VoIP.

Will calls work if my internet goes down?

VoIP depends on an internet connection, however with our broadband and internet services, we can provide a backup service to ensure no calls are lost, even if connectivity is interrupted.

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