Technical Support | Bourne Technologies

Choose the fastest route to a fix.

Remote Support

Get help in minutes. We diagnose and resolve problems without waiting for a site visit, keeping costs down and speeding things up.

On-Site Support

For network, server, cabling, or hardware issues that need hands-on work, we'll schedule a visit, often the same day.

Hardware Repairs

Workshop diagnostics to give devices destined for e-waste a second chance. We repair where sensible, and replace where it isn't.

What's included

No bouncing between providers, we'll get to the bottom of it.

Day-to-day support for users, devices, printers and emails etc.
Wi-Fi and network troubleshooting.
Microsoft 365 support (inc. accounts, setup & common issues).
Security-first troubleshooting (inc. lockouts, suspicious activity, malware checks & virus removal).
Advice on upgrades, replacements and procurement.

How support works

So you know what to expect, our support process typically goes as follows.

Contact

Call or email us with the issue.

Triage

Urgent problems prioritised.

Resolve

Remote fix first, on-site if required.

Prevent

Next step advice & prevention

Proactive Monitoring

Preventing problems in the first place is important to us, which is why we offer continuous monitoring, automated security updates, and routing system maintenance. We keep your IT secure, stable, and performing as it should.

Keep your devices up to date with the latest bug fixes.
Reduce risk of cyber attacks and data breaches.
Identify potential hardware failures before they disrupt your team.
Keep your devices up to date with the latest bug fixes.

Our support options

We'll confirm what's available at your address and recommend the sensible choice.

Pay-As-You-Go Support

Ideal for small teams or occasional support. Call when you need help, get fast assessment, and pay only for the time used.

Managed IT Services

Best for growing businesses. A fixed price for general IT support, providing a clearer and better value support plan for your whole setup.

FAQ

How quickly do you respond when something breaks?

We respond quickly to all support requests, with priority given to business-critical issues. Most problems are resolved remotely the same day, and urgent issues are addressed immediately to minimise disruption.

How do you reduce downtime?

We focus on prevention just as much as resolution. With proactive monitoring and regular, automatic updates, this reduces the changes of old bugs or hardware issues causing loss of productivity.

What's included in your support contract, and are there hidden costs?

Our support agreements are clear and transparent. You recieve day-to-day IT support, proactive maintenance, and security management for a fixed monthly fee. Any work outside of scope is agreed in advance, with no surprises.

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